This story was called in by a very, very choshuva yungerman, Rabbi Gross. He had an eye doctor’s appointment for his son and the office was about an hour’s drive away. They set out early enough, but then they ran into very heavy bumper-tobumper traffic. The clock was ticking, the traffic wasn’t moving, and saw they would never make it on time. They called the doctor’s office to tell them about the delay and the receptionist said, “Sorry, our policy is that if you’re more than 15 minutes late, we reschedule your appointment.” “We REALLY don’t want to turn around when we’re already halfway there,” they thought. “Still, at the rate we’re moving, we’ll get there an hour late. There is probably no point in continuing to the doctor.” Then they strengthened themselves and said, “Who’s in charge anyway? You think it’s the doctor? You think it’s the receptionist? Its HaKadosh Boruch Hu, our loving and caring Father, the Ribono Shel Olam. He can do anything and everything. Hashem can make it that we get there an hour late, and everything will be fine.” They continued driving to the doctor, singing Hakol Yachol all the way. When they arrived, the receptionist was surprised to see them. “Oh, I thought we had already canceled your appointment. Well, I guess once you’re here, I can ask the doctor if he would agree to see you. But I know how he works. He doesn’t make exceptions to the rule.” Two minutes later the receptionist returned. “I just spoke to the doctor. He said he remembers one appointment where he kept you waiting for a long time, and he feels bad about it. So he said he’ll see you right now.” And in no time, she took them to an examining room, and then the doctor came right in to see them – with the best service, better than ever!